Last updated: 7 September 2026
Welcome to Tailented. These Terms of Service govern your use of the Tailented website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
Tailented is an online retailer specialising in pet accessories and products.
Throughout these Terms, “Tailented”, “we”, “us”, and “our” refer to Tailented. “You” and “your” refer to the person using our website or purchasing our products.
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, or exploit our website content without permission
Use our website in a way that could damage Tailented or its reputation
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.
However, colours and appearances may vary slightly depending on your device or screen.
We reserve the right to correct errors, update product information, or change product availability at any time.
All products are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund or other remedy required by applicable law.
All prices displayed on our website are shown in the currency stated at checkout.
Prices may change at any time. Any price change will not affect an order that has already been accepted by us, except where a genuine pricing error has occurred.
Payment must be successfully received before an order is processed.
We use third-party payment providers to process payments. Tailented does not have access to your complete payment card details.
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you may receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, significant pricing errors, or product availability issues.
If we cancel an order after payment has been taken, the relevant payment will be refunded.
We aim to process and dispatch orders within the timeframe stated on our website.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, or circumstances outside our reasonable control.
Once an order has been dispatched, tracking information may be provided where available.
For further information, please refer to our Shipping Policy.
Our Return & Refund Policy explains how returns, refunds, damaged products, and order cancellations are handled.
Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded under applicable law.
If you receive a product that is faulty, damaged, or materially different from the product you ordered, please contact us as soon as reasonably possible.
We may request photographs, videos, or other information to help us investigate the issue.
Where applicable, we will provide the remedy required under consumer protection legislation.
All content on the Tailented website, including but not limited to:
Logos
Brand names
Product descriptions
Images
Graphics
Website design
Text
Videos
is owned by or licensed to Tailented unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.
If you submit reviews, photographs, comments, or other content to Tailented, you confirm that you have the right to submit that content.
By submitting content, you grant Tailented permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes another person's rights.
Our website may contain links to or rely on third-party services, including payment providers, delivery providers, analytics services, advertising platforms, and social media platforms.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
We aim to keep the Tailented website available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Tailented will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
This may include, for example:
Natural disasters
Severe weather
Transport disruptions
Strikes
Government actions
Internet or telecommunications failures
Supplier disruptions
Delivery carrier disruptions
Where such circumstances occur, we will take reasonable steps to minimise their impact.
We may update these Terms of Service from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
The Terms that apply to an order will generally be the version in effect when the order was placed, subject to any rights you have under applicable law.
These Terms are governed by the laws applicable in Ireland.
Where you are a consumer, you may also have mandatory consumer rights under the laws of your country of residence, where applicable.
If you have any questions about these Terms of Service, please contact Tailented through the contact details provided on our website.
Tailented
Tails With Talent