Quick answers.
How long does delivery take?
Orders are prepared for dispatch as quickly as possible. Your dispatch confirmation contains the tracking details when your order leaves us.
How much is shipping?
Shipping rates are shown at checkout based on your delivery destination and order. Free-shipping offers, where available, are subject to their stated terms and any applicable minimum spend.
Can I change my order?
Contact us as soon as possible with your order number. We will do our best to help before the order is processed.
What if my item arrives damaged?
Contact us with your order number and clear photos of the item and packaging. We'll review it and help with the next step.
How do I return something?
See our Returns & Exchanges page for the full process and eligibility requirements.
How can I contact Tailented?
Use our contact form and include your order number if your question is about an order.